Blog

Telecommunications

The right AI voice for your products and contact centres. Offer rich and personalised voice interaction solutions: Voxygen, your speech synthesis partner.

Group_55Telecom

Use cases

Call centre or CCaaS

Reading text messages and voice alerts

Voicemail

Talking box

Depositphotos_606102498_S-1
Depositphotos_316900934_S
Depositphotos_127338128_S
Depositphotos_211713076_S

Quality interaction to serve customers

TTS offers autonomy and responsiveness in the creation of messages, and is the only way to vocalise personalised customer journeys and harmonise the voice across all channels. Make sure your voice is relevant, engaging and won't make customers want to hang up! Whether the content is static or dynamic, Voxygen offers TTS solutions to ensure that your message sounds right with a unique voice. Improve operational efficiency and customer satisfaction.

Speech synthesis to keep users informed

An appropriate, high-performance synthesised voice is essential for all SMS reading and voice alert services. The choice of a digital voice adapted to the use case is essential to ensure that the user is receptive. The reading of SMS messages must be fluid, pleasant and free from linguistic errors. The voice should be relatively neutral so as not to offend if the content is sensitive. For alerts, a more formal yet reassuring voice may be chosen.

Give your professional customers a choice of voice

Your customers are all different, especially your enterprise customers. Offering them a choice for the digital voice of their personalised voicemail can appeal to them. The voice on the voicemail must match the company's image to ensure a credible professional welcome. Offering customers access to a choice of voice, message personalisation and pronunciation adaptation will ensure that your voicemail offering stands out from the crowd and is of the highest quality.

A pleasant digital voice to make the box more accessible

Internet boxes are not easy to use for everyone. Equipping boxes with a digital voice to guide the user is a good way of making them accessible to everyone. To do this, choose an attractive voice to guide users. Voxygen can provide you with the right digital voice, enhanced by a personalised lexicon to ensure correct pronunciation of specific or technical terms of your product.

Voxygen’s advantages

Partnership, customisation, compatibility

Nuage_rose-Feb-27-2024-04-49-33-7943-PM

Technological Expertise

Voxygen is your voice partner. Choosing the right catalogue or personalised voice for a specific use case, is essential for an optimal user experience. That's why our expertise in text-to-speech and our in-depth knowledge of our voices are at your service. We provide you and your customers with project managers, voice experts and technical experts to support you in the design and deployment of TTS in your telecom projects.

Nuage_violet-Feb-27-2024-04-52-09-5253-PM

Advanced customisation

Voxygen provides you with all the expertise you need to customise your text-to-speech system using SSML, rules or lexicons. The lexicons, for example, enable foreign words, unusual proper or product names, acronyms, etc. to be pronounced correctly. We give customers access to this customisation either independently or via a service.

Nuage_bleu-Feb-27-2024-04-53-27-5158-PM

Compatibility

Voxygen's omnichannel text-to-speech solutions are compatible with all market standards, in particular telephony platforms. Voxygen's skills are recognised and its technology supported by the leading integrators of IVR solutions, callbots and voicebots.

Text-to-speech in IVRs

Read success story

“With Voxygen TTS Server and the quality of Voxygen's voices we have found a truly differentiating solution for our client projects”

Bruno Palmino

Bruno Palmino

Managing Director at Liaison Vocale 

TTS for the French railways

Read Success Story

«The Voxygen Studio interface is practical and easy to use. It fully meets my needs in terms of customisation and flexibility »

Capture d’écran 2023-11-17 à 14.54.35

Jean Philippe CHANTECAILLE

Audio Announcements Project Manager

Brand Identity and Design

Brand voice for Customer relationship

Read Success Story

“Having a brand voice reassures customers; when they call, they know they've come to the right place”

photo moi valide

Marie Marquet

Contact Administrator - Deployment Organiser 

Combining digital and natural voices

Read success story

« The collaboration with Voxygen during this voice creation project was efficient, constructive and friendly »

Elsa Sibileau-Verdon

Marketing & communication

Marque et Médias

Our solutions

Solutions tailored to your needs

Cloud

Server

Studio

Device

Customised voice

Using speech synthesis in SaaS mode

By accessing Voxygen's TTS in SaaS mode, no need for integration. Simply make your customer applications speak, by sending your requests via our API, for fluid voice communications in real time.

Read more
Depositphotos_636873454_XL Moyenne-1

Host your text-to-speech solution

Deploy your text-to-speech solution on site for autonomous, automated interaction management and total control over data confidentiality. Voxygen Server provides MRCP and HTTPS interfaces to cover your various use cases (telephony, web, etc.). Our solution is easy to integrate and highly scalable to adapt to the volume of your projects.

Read more
Depositphotos_406010274_S-1

A user interface for creating audio messages

Give free rein to your creativity by producing voice content tailored to your use cases. Our rich, user-friendly interface gives you total control over your audio messages: you can adapt pronunciation, voice characteristics, speed and intonation of the message as you wish.

Read more
Depositphotos_190344854_S-1

On-board speech synthesis for offline use

Give voice to your embedded applications: vehicles, household robots, home automation systems.

Voxygen Device enables offline use that adapts to your hardware constraints: integration environment, memory capacity, CPU performance.

Read more
Depositphotos_93879676_S-1

A voice that reflects your brand identity

Give yourself a unique synthesised voice that reflects your values and can be deployed on all your voice services. Voxygen will support you throughout the voice creation project, from defining your requirements to choosing the voice talent and fine-tuning the voice to suit your various use cases.

Read more
Depositphotos_275847466_L Moyenne-1

Your team

Solutions tailored to your business

Convert text into speech instantly!

Discover our cutting-edge TTS solution, perfectly tailored to your needs and easy to integrate.

Customisable

Reliable

Scalable

Design_sans_titre__7_-removebg-preview