--- title: AI Text to speech for the utilities sector - Voxygen description: "Emergency voice alerts, bill explanations, IVR: Voxygen provides your customer service with AI generated voices for an efficient automated customer service" --- Blog ![Voxygen_logo_cmyk_hq](https://www.voxygen.fr/hs-fs/hubfs/Voxygen_logo_cmyk_hq.png?width=521&height=194&name=Voxygen_logo_cmyk_hq.png) Applications [Success stories](https://www.voxygen.fr/en/blog-voxygen/tag/use-case?hsLang=en) Solutions [About us](https://www.voxygen.fr/a-propos?hsLang=en) [Contact](https://www.voxygen.fr/formulaire-contact?hsLang=en) [Blog](https://www.voxygen.fr/en/blog-voxygen/tag/blog?hsLang=en) - [English](https://www.voxygen.fr/en/utilities) - [Français](https://www.voxygen.fr/distribution-dénergie) Applications Your industry [More industries](https://www.voxygen.fr/autres-secteurs?hsLang=en) [![Vector (1)](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(1).png?width=17&height=21&name=Vector%20(1).png) Banking & Insurance](https://www.voxygen.fr/banque-assurance?hsLang=en) [![Vector (2)](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(2).png?width=17&height=21&name=Vector%20(2).png) Utilities](https://www.voxygen.fr/distribution-d%C3%A9nergie?hsLang=en) [![Vector (3)](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(3).png?width=17&height=21&name=Vector%20(3).png) Transport](https://www.voxygen.fr/transport?hsLang=en) [![Vector (4)](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(4).png?width=17&height=21&name=Vector%20(4).png) Conversational AI](https://www.voxygen.fr/ia-conversationnelle?hsLang=en) [![Vector (5)](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(5).png?width=17&height=21&name=Vector%20(5).png) Telecommunications](https://www.voxygen.fr/telecoms?hsLang=en) ![Logo_SNCF_2011.svg](https://www.voxygen.fr/hs-fs/hubfs/Logo_SNCF_2011.svg.png?width=1024&height=539&name=Logo_SNCF_2011.svg.png) Discover the story of the creation of the SNCF's digital voice! SNCF chose Voxygen to digitalise the voice that is known and heard throughout France. [See success story](https://www.voxygen.fr/blog-voxygen/sncf?hsLang=en) Your team [![Vector (1)](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(1).png?width=17&height=21&name=Vector%20(1).png) Product department](https://www.voxygen.fr/tts-pour-equipe-produit?hsLang=en) [![Vector (2)](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(2).png?width=17&height=21&name=Vector%20(2).png) Customer Service](https://www.voxygen.fr/equipe-service-client?hsLang=en) [![Vector (3)](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(3).png?width=17&height=21&name=Vector%20(3).png) Communication & Branding](https://www.voxygen.fr/equipe-communication-marque?hsLang=en) [![Vector (4)](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(4).png?width=17&height=21&name=Vector%20(4).png) IT - Omnichannel platforms](https://www.voxygen.fr/equipe-dsi-pf-omnicanales?hsLang=en) Need more information? [Contact us](https://www.voxygen.fr/formulaire-contact?hsLang=en) Solutions [![Server orange](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(2).png?width=17&height=21&name=Vector%20(2).png) Server - TTS on-premises Host your text-to-speech solution on your own infrastructure](https://www.voxygen.fr/voxygen-tts-server?hsLang=en) [![Cloud rose](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(1).png?width=17&height=21&name=Vector%20(1).png) Cloud - TTS API Using speech synthesis in SaaS mode](https://www.voxygen.fr/voxygen-tts-cloud?hsLang=en) [![Studio violet](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(3).png?width=17&height=21&name=Vector%20(3).png) Studio - TTS SaaS A user interface for creating audio messages easily](https://www.voxygen.fr/voxygen-studio?hsLang=en) [![Device bleu](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(4).png?width=17&height=21&name=Vector%20(4).png) Device - TTS offline Embedded text to speech for off-line use](https://www.voxygen.fr/voxygen-tts-device?hsLang=en) [![Voix vert](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(5).png?width=17&height=21&name=Vector%20(5).png) Customised voice A voice that reflects your brand identity](https://www.voxygen.fr/voix-personnalisee?hsLang=en) ![BNP-Paribas-logo](https://www.voxygen.fr/hs-fs/hubfs/BNP-Paribas-logo.png?width=5000&height=1300&name=BNP-Paribas-logo.png) The creation of BNP Paribas' voice assistants Voxygen has created two personalised brand voices for the virtual assistants Telmi (BNP Paribas) and HelloïZ (Hello Bank). BNP Paribas is revolutionising the user experience with its online banking and digital assistants! [Read success story](https://www.voxygen.fr/blog-voxygen/bnp_paribas?hsLang=en) Need more information? [Contact us](https://www.voxygen.fr/en/contact-form?hsLang=en) # Utilities Brighten up your customer experience with digital voice. High-performance text-to-speech for easier communication with your customers [Contact us](https://www.voxygen.fr/en/contact-form?hsLang=en) ![Man_removing_his_helmet_to_listen_picto](https://www.voxygen.fr/hs-fs/hubfs/Energie-2.png?width=511&height=364&name=Energie-2.png) ![Électricité_de_France_logo.svg](https://www.voxygen.fr/hs-fs/hubfs/%C3%89lectricit%C3%A9_de_France_logo.svg.png?width=1200&height=511&name=%C3%89lectricit%C3%A9_de_France_logo.svg.png) ![1200px-Engie_logo.svg](https://www.voxygen.fr/hs-fs/hubfs/1200px-Engie_logo.svg.png?width=1200&height=404&name=1200px-Engie_logo.svg.png) ![2560px-Veolia_logo.svg](https://www.voxygen.fr/hs-fs/hubfs/2560px-Veolia_logo.svg.png?width=2560&height=640&name=2560px-Veolia_logo.svg.png) ![Gaz_Réseau_Distribution_France_logo_2015.svg](https://www.voxygen.fr/hs-fs/hubfs/Gaz_R%C3%A9seau_Distribution_France_logo_2015.svg.png?width=1200&height=612&name=Gaz_R%C3%A9seau_Distribution_France_logo_2015.svg.png) Use cases #### Virtual voice assistant #### IVR and brand voice #### Customised voice notifications #### Personalised videos ![Robot_telephone](https://www.voxygen.fr/hs-fs/hubfs/Depositphotos_186128244_S%20Moyenne.jpeg?width=640&height=358&name=Depositphotos_186128244_S%20Moyenne.jpeg) ![Man_speaking_contact_centre](https://www.voxygen.fr/hs-fs/hubfs/Depositphotos_606102498_S-1.jpg?width=1000&height=667&name=Depositphotos_606102498_S-1.jpg) ![Notifications_messaging_telephone](https://www.voxygen.fr/hs-fs/hubfs/Depositphotos_650073062_S.jpg?width=1000&height=1000&name=Depositphotos_650073062_S.jpg) ![Man_wearing_computer_headphones](https://www.voxygen.fr/hs-fs/hubfs/Depositphotos_275754434_S-1.jpg?width=999&height=667&name=Depositphotos_275754434_S-1.jpg) ### A voicebot to help your customers with their enquiries Set up a voice assistant to enable customers to carry out procedures and obtain information about their subscription automatically. By making the most of customer information in your IS, you can provide a personalised response using voice synthesis in real time. You'll boost the performance of your customer service and reduce the number of calls that need to be answered by an agent. ### Limit your hang-up rates Give your IVR a professional brand voice to keep your customers on the line until the end of the journey. The voice that greets your customers, informs them and directs them before they are eventually put in touch with an advisor must be highly qualitative, personalised and reflect your identity. You will increase customer satisfaction while preserving your brand image. ### Convincing automated voice alerts Inform your customers about breakdowns, scheduled power cuts or give advice on energy consumption and other relevant information, thanks to targeted and instantaneous voice messages. Voxygen can advise you on the most appropriate synthetic voice and provide you with the option of configuring it to ensure correct reading of locations, units of measurement or any other specific parameter. ### Invoices explained on video by voice An energy invoice is often very complex to understand, especially when it's your first. Use a personalised video with an appropriate digital voice to help your new subscribers understand the various elements of their bill. The digital voice makes it easy to read the information on the invoice that is specific to each customer. A tried and trusted method. Voxygen's distinctive quality ## Expertise, advice, customization ![Nuage_rose-3](https://www.voxygen.fr/hs-fs/hubfs/Nuage_rose-3.png?width=51&height=33&name=Nuage_rose-3.png) #### Technological Expertise Our technological expertise is our driving force. Our project managers, voice experts and technical experts support you at every stage of the project. Thanks to years of research and development, our text-to-speech solutions offer exceptional tone quality and perfect fluidity. Our cutting-edge technology guarantees an immersive, natural speech experience for your users. ![Nuage_violet-3](https://www.voxygen.fr/hs-fs/hubfs/Nuage_violet-3.png?width=51&height=33&name=Nuage_violet-3.png) #### Advanced customization The voice identity of a large company is essential to customer loyalty, which is why we offer the creation of a personalised digital voice that reflects your brand identity. From the choice of voice and its expressiveness to the creation of lexicons, we adapt our solutions to ensure a top-of-the-range voice experience that faithfully reflects your values and helps you achieve your objectives. ![Nuage_bleu-2](https://www.voxygen.fr/hs-fs/hubfs/Nuage_bleu-2.png?width=51&height=33&name=Nuage_bleu-2.png) #### Easy integration We make integrating our solutions as easy as possible. With standardised APIs and user-friendly interfaces, our technology integrates easily with your existing platforms and applications. You can deploy text-to-speech in your system quickly and efficiently, adding a new dimension to your customer communications and interactions. ![Logo_SNCF_2011.svg](https://www.voxygen.fr/hs-fs/hubfs/Logo_SNCF_2011.svg.png?width=1024&height=539&name=Logo_SNCF_2011.svg.png) French railway company [Read success story](https://www.voxygen.fr/blog-voxygen/sncf?hsLang=en) « The Voxygen Studio interface is practical and easy to use. It fully meets my needs in terms of customisation and flexibility » ![Capture d’écran 2023-11-17 à 14.54.35](https://www.voxygen.fr/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202023-11-17%20%C3%A0%2014.54.35.png?width=309&height=337&name=Capture%20d%E2%80%99%C3%A9cran%202023-11-17%20%C3%A0%2014.54.35.png) **Jean Philippe CHANTECAILLE** Audio Announcements Project Manager  Brand Identity and Design ![Logo_MAAF_2007.svg](https://www.voxygen.fr/hs-fs/hubfs/Logo_MAAF_2007.svg.png?width=2560&height=1981&name=Logo_MAAF_2007.svg.png) Combining digital and natural voices [Read success story](https://www.voxygen.fr/blog-voxygen/bnp_paribas?hsLang=en) « The collaboration with Voxygen during this voice creation project was efficient, constructive and friendly » **Elsa Sibileau-Verdon** MAAF Assurances Marketing & Communication Brand and Media ![Logo_SNCF_2011.svg](https://www.voxygen.fr/hs-fs/hubfs/Logo_SNCF_2011.svg.png?width=1024&height=539&name=Logo_SNCF_2011.svg.png) ![Logo_MAAF_2007.svg](https://www.voxygen.fr/hs-fs/hubfs/Logo_MAAF_2007.svg.png?width=2560&height=1981&name=Logo_MAAF_2007.svg.png) ![Logo_SNCF_2011.svg](https://www.voxygen.fr/hs-fs/hubfs/Logo_SNCF_2011.svg.png?width=1024&height=539&name=Logo_SNCF_2011.svg.png) ![Logo_MAAF_2007.svg](https://www.voxygen.fr/hs-fs/hubfs/Logo_MAAF_2007.svg.png?width=2560&height=1981&name=Logo_MAAF_2007.svg.png) ![Logo_SNCF_2011.svg](https://www.voxygen.fr/hs-fs/hubfs/Logo_SNCF_2011.svg.png?width=1024&height=539&name=Logo_SNCF_2011.svg.png) ![Logo_MAAF_2007.svg](https://www.voxygen.fr/hs-fs/hubfs/Logo_MAAF_2007.svg.png?width=2560&height=1981&name=Logo_MAAF_2007.svg.png) ![Logo_SNCF_2011.svg](https://www.voxygen.fr/hs-fs/hubfs/Logo_SNCF_2011.svg.png?width=1024&height=539&name=Logo_SNCF_2011.svg.png) ![Logo_MAAF_2007.svg](https://www.voxygen.fr/hs-fs/hubfs/Logo_MAAF_2007.svg.png?width=2560&height=1981&name=Logo_MAAF_2007.svg.png) Solutions ## Solutions tailored to your needs #### Cloud - TTS API #### Server - TTS on-premises #### Studio - TTS SaaS #### Device - TTS offline #### Customised voice #### Using speech synthesis in SaaS mode By accessing Voxygen's TTS in SaaS mode, no need for integration. Simply make your customer applications speak, by sending your requests via our API, for fluid voice communications in real time. [Read more](https://www.voxygen.fr/voxygen-tts-cloud?hsLang=en) ![Cloud_TTS API](https://www.voxygen.fr/hs-fs/hubfs/Depositphotos_636873454_XL%20Moyenne-1.jpeg?width=640&height=366&name=Depositphotos_636873454_XL%20Moyenne-1.jpeg) #### **Host your text-to-speech solution** Deploy your text-to-speech solution on site for autonomous, automated interaction management and total control over data confidentiality. Voxygen Server provides MRCP and HTTPS interfaces to cover your various use cases (telephony, web, etc.). Our solution is easy to integrate and highly scalable to adapt to the volume of your projects. [Read more](https://www.voxygen.fr/voxygen-tts-server?hsLang=en) ![Server_TTS on-premises](https://www.voxygen.fr/hs-fs/hubfs/Depositphotos_406010274_S-1.jpg?width=1000&height=733&name=Depositphotos_406010274_S-1.jpg) #### A user interface for creating audio messages Give free rein to your creativity by producing voice content tailored to your use cases. Our rich, user-friendly interface gives you total control over your audio messages: you can adapt pronunciation, voice characteristics, speed and intonation of the message as you wish. [Read more](https://www.voxygen.fr/voxygen-studio?hsLang=en) ![Studio_TTS SaaS](https://www.voxygen.fr/hs-fs/hubfs/Depositphotos_190344854_S-1.jpg?width=999&height=682&name=Depositphotos_190344854_S-1.jpg) #### On-board speech synthesis for offline use Give voice to your on-board applications: vehicles, household appliances, home automation systems. Voxygen Device enables offline use that adapts to your hardware constraints: integration environment, memory capacity, CPU performance. [Read more](https://www.voxygen.fr/voxygen-tts-device?hsLang=en) ![Device_TTS offline](https://www.voxygen.fr/hs-fs/hubfs/Depositphotos_93879676_S-1.jpg?width=1000&height=667&name=Depositphotos_93879676_S-1.jpg) #### A voice that reflects your brand identity Give yourself a unique synthesised voice that reflects your values and can be deployed on all your voice services. Voxygen will support you throughout the voice creation project, from defining your requirements to choosing the voice talent and fine-tuning the voice to suit your various use cases. [Read more](https://www.voxygen.fr/voix-personnalisee?hsLang=en) ![Customised_voice](https://www.voxygen.fr/hs-fs/hubfs/Depositphotos_275847466_L%20Moyenne-1.jpeg?width=640&height=345&name=Depositphotos_275847466_L%20Moyenne-1.jpeg) Your team ## Solutions tailored to your business ### [![Man_wearing_helmet_pictogram_green_gradient_background](https://www.voxygen.fr/hs-fs/hubfs/1%20(3).png?width=500&height=500&name=1%20(3).png) Customer Service](https://www.voxygen.fr/equipe-service-client?hsLang=en) ### [![Woman_headphones_pictogram_pink_and_orange_background](https://www.voxygen.fr/hs-fs/hubfs/orange1.png?width=320&height=296&name=orange1.png) Communication & Branding](https://www.voxygen.fr/equipe-communication-marque?hsLang=en) ### [![Man_wearing_glasses_on_the phone_green_gradient_background_picto](https://www.voxygen.fr/hs-fs/hubfs/1%20(4).png?width=500&height=500&name=1%20(4).png) IT - Omnichannel platforms](https://www.voxygen.fr/equipe-dsi-pf-omnicanales?hsLang=en) Voxygen’s blog ## Latest news from Voxygen [See more articles](https://www.voxygen.fr/en/blog-voxygen/tag/blog?hsLang=en) [![post image](https://www.voxygen.fr/hs-fs/hubfs/9-Pictogrammes_portraits_web/Femme_regarde_son_t%C3%A9l%C3%A9phone_en_souriant_avec_casque_picto_fond_vert_d%C3%A9grad%C3%A9.png?width=380&height=260&name=Femme_regarde_son_t%C3%A9l%C3%A9phone_en_souriant_avec_casque_picto_fond_vert_d%C3%A9grad%C3%A9.png) Blog TTS : an asset for digital accessibility "Digital accessibility is now a major issue, particularly in light of an ageing population and increasingly diverse uses." Read article](https://www.voxygen.fr/en/blog-voxygen/tts-an-asset-for-digital-accessibility?hsLang=en) [![post image](https://www.voxygen.fr/hs-fs/hubfs/m-a-2-1.jpg?width=380&height=260&name=m-a-2-1.jpg) Blog Control, security, compliance: the advantages of sovereign technology "Technological sovereignty is now a strategic issue for many companies and institutions." Read article](https://www.voxygen.fr/en/blog-voxygen/technology-voice-and-sovereignty-the-strategic-role-of-voxygen-in-the-french-ecosystem?hsLang=en) [![post image](https://www.voxygen.fr/hs-fs/hubfs/m-1.jpg?width=380&height=260&name=m-1.jpg) Blog TTS, an asset for banking and insurance customer relations "TTS has become a real lever for customer relations in the banking and insurance sectors." Read article](https://www.voxygen.fr/en/blog-voxygen/synthese-vocale-banque?hsLang=en) ## Convert text into speech instantly! Discover our cutting-edge TTS solution, perfectly tailored to your needs and easy to integrate. Customisable Reliable Scalable [Listen!](https://www.voxygen.fr/en/home?hsLang=en) ![Man_smiling_on_the_telephone_picto](https://www.voxygen.fr/hs-fs/hubfs/Design_sans_titre__7_-removebg-preview.png?width=500&height=500&name=Design_sans_titre__7_-removebg-preview.png) ![Voxygen_logo_w_cmyk](https://www.voxygen.fr/hubfs/Voxygen_logo_w_cmyk.svg) Professional Speech Synthesis [Contact us](https://www.voxygen.fr/en/contact-form?hsLang=en) Your industry [Banking & Insurance](https://www.voxygen.fr/banque-assurance?hsLang=en) [Utilities](https://www.voxygen.fr/distribution-d%C3%A9nergie?hsLang=en) [Transport](https://www.voxygen.fr/transport?hsLang=en) [Conversational AI](https://www.voxygen.fr/ia-conversationnelle?hsLang=en) [Telecommunications](https://www.voxygen.fr/telecoms?hsLang=en) [Other industries](https://www.voxygen.fr/autres-secteurs?hsLang=en) Our solutions [Cloud - TTS API](https://www.voxygen.fr/voxygen-tts-cloud?hsLang=en) [Server - TTS on-premises](https://www.voxygen.fr/voxygen-tts-server?hsLang=en) [Studio - TTS SaaS](https://www.voxygen.fr/voxygen-studio?hsLang=en) [Device - TTS offline](https://www.voxygen.fr/voxygen-tts-device?hsLang=en) [Customised voice](https://www.voxygen.fr/voix-personnalisee?hsLang=en) [About us](https://www.voxygen.fr/en/about-us?hsLang=en) [Contact](https://www.voxygen.fr/en/contact-form?hsLang=en) © Voxygen [Legal](https://www.voxygen.fr/mentions-legales?hsLang=en) [Privacy Policy](https://www.voxygen.fr/usage-et-rgpd?hsLang=en) [Cookies](https://www.voxygen.fr/usage-et-rgpd?hsLang=en) [![174857](https://www.voxygen.fr/hs-fs/hubfs/174857.png?width=256&height=256&name=174857.png)](https://fr.linkedin.com/company/voxygen-sas)