--- title: Real-time TTS for automated customer service - Voxygen description: Voxygen offers a proven real-time text-to-speech for an efficient personalised automated customer journey. AI generated voice. Customised brand voice. --- Blog ![Voxygen_logo_cmyk_hq](https://www.voxygen.fr/hs-fs/hubfs/Voxygen_logo_cmyk_hq.png?width=521&height=194&name=Voxygen_logo_cmyk_hq.png) Applications [Success stories](https://www.voxygen.fr/en/blog-voxygen/tag/use-case?hsLang=en) Solutions [About us](https://www.voxygen.fr/a-propos?hsLang=en) [Contact](https://www.voxygen.fr/formulaire-contact?hsLang=en) [Blog](https://www.voxygen.fr/en/blog-voxygen/tag/blog?hsLang=en) - [English](https://www.voxygen.fr/en/customer-service-team) - [Français](https://www.voxygen.fr/equipe-service-client) Applications Your industry [More industries](https://www.voxygen.fr/autres-secteurs?hsLang=en) [![Vector (1)](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(1).png?width=17&height=21&name=Vector%20(1).png) Banking & Insurance](https://www.voxygen.fr/banque-assurance?hsLang=en) [![Vector (2)](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(2).png?width=17&height=21&name=Vector%20(2).png) Utilities](https://www.voxygen.fr/distribution-d%C3%A9nergie?hsLang=en) [![Vector (3)](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(3).png?width=17&height=21&name=Vector%20(3).png) Transport](https://www.voxygen.fr/transport?hsLang=en) [![Vector (4)](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(4).png?width=17&height=21&name=Vector%20(4).png) Conversational AI](https://www.voxygen.fr/ia-conversationnelle?hsLang=en) [![Vector (5)](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(5).png?width=17&height=21&name=Vector%20(5).png) Telecommunications](https://www.voxygen.fr/telecoms?hsLang=en) ![Logo_SNCF_2011.svg](https://www.voxygen.fr/hs-fs/hubfs/Logo_SNCF_2011.svg.png?width=1024&height=539&name=Logo_SNCF_2011.svg.png) Discover the story of the creation of the SNCF's digital voice! SNCF chose Voxygen to digitalise the voice that is known and heard throughout France. [See success story](https://www.voxygen.fr/blog-voxygen/sncf?hsLang=en) Your team [![Vector (1)](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(1).png?width=17&height=21&name=Vector%20(1).png) Product department](https://www.voxygen.fr/tts-pour-equipe-produit?hsLang=en) [![Vector (2)](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(2).png?width=17&height=21&name=Vector%20(2).png) Customer Service](https://www.voxygen.fr/equipe-service-client?hsLang=en) [![Vector (3)](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(3).png?width=17&height=21&name=Vector%20(3).png) Communication & Branding](https://www.voxygen.fr/equipe-communication-marque?hsLang=en) [![Vector (4)](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(4).png?width=17&height=21&name=Vector%20(4).png) IT - Omnichannel platforms](https://www.voxygen.fr/equipe-dsi-pf-omnicanales?hsLang=en) Need more information? [Contact us](https://www.voxygen.fr/formulaire-contact?hsLang=en) Solutions [![Server orange](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(2).png?width=17&height=21&name=Vector%20(2).png) Server - TTS on-premises Host your text-to-speech solution on your own infrastructure](https://www.voxygen.fr/voxygen-tts-server?hsLang=en) [![Cloud rose](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(1).png?width=17&height=21&name=Vector%20(1).png) Cloud - TTS API Using speech synthesis in SaaS mode](https://www.voxygen.fr/voxygen-tts-cloud?hsLang=en) [![Studio violet](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(3).png?width=17&height=21&name=Vector%20(3).png) Studio - TTS SaaS A user interface for creating audio messages easily](https://www.voxygen.fr/voxygen-studio?hsLang=en) [![Device bleu](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(4).png?width=17&height=21&name=Vector%20(4).png) Device - TTS offline Embedded text to speech for off-line use](https://www.voxygen.fr/voxygen-tts-device?hsLang=en) [![Voix vert](https://www.voxygen.fr/hs-fs/hubfs/Vector%20(5).png?width=17&height=21&name=Vector%20(5).png) Customised voice A voice that reflects your brand identity](https://www.voxygen.fr/voix-personnalisee?hsLang=en) ![BNP-Paribas-logo](https://www.voxygen.fr/hs-fs/hubfs/BNP-Paribas-logo.png?width=5000&height=1300&name=BNP-Paribas-logo.png) The creation of BNP Paribas' voice assistants Voxygen has created two personalised brand voices for the virtual assistants Telmi (BNP Paribas) and HelloïZ (Hello Bank). BNP Paribas is revolutionising the user experience with its online banking and digital assistants! [Read success story](https://www.voxygen.fr/blog-voxygen/bnp_paribas?hsLang=en) Need more information? [Contact us](https://www.voxygen.fr/en/contact-form?hsLang=en) # Customer Service Real time text to speech for an automated high-performance Contact Centre to free up advisers [Contact us](https://www.voxygen.fr/en/contact-form?hsLang=en) ![Woman_headphones_picto](https://www.voxygen.fr/hs-fs/hubfs/Group_55EqServClient.png?width=520&height=364&name=Group_55EqServClient.png) ![BNP-Paribas-logo](https://www.voxygen.fr/hs-fs/hubfs/BNP-Paribas-logo.png?width=5000&height=1300&name=BNP-Paribas-logo.png) ![Électricité_de_France_logo.svg](https://www.voxygen.fr/hs-fs/hubfs/%C3%89lectricit%C3%A9_de_France_logo.svg.png?width=1200&height=511&name=%C3%89lectricit%C3%A9_de_France_logo.svg.png) ![GMF_logo.svg](https://www.voxygen.fr/hs-fs/hubfs/GMF_logo.svg.png?width=1200&height=1200&name=GMF_logo.svg.png) ![Crédit-Mutuel_logo](https://www.voxygen.fr/hs-fs/hubfs/Cr%C3%A9dit-Mutuel_logo.png?width=573&height=420&name=Cr%C3%A9dit-Mutuel_logo.png) Cas d'usage #### CCaaS, your customer showcase #### Automated responses to customers #### Personalised answers ![Man_speaking_contact_centre](https://www.voxygen.fr/hs-fs/hubfs/1-%20Visuels/Homme_parle_centre_de_contact_2.jpg?width=1000&height=667&name=Homme_parle_centre_de_contact_2.jpg) ![Man_smiling_on_the_phone](https://www.voxygen.fr/hs-fs/hubfs/Depositphotos_88026558_S.jpg?width=999&height=667&name=Depositphotos_88026558_S.jpg) ![Personnalisation](https://www.voxygen.fr/hs-fs/hubfs/Depositphotos_66305893_S.jpg?width=1000&height=667&name=Depositphotos_66305893_S.jpg) ### Automate your customer relations Waiting time, the relevance of the response and the quality of the voice are the three points that generate satisfaction, disappointment or even annoyance among customers. It is therefore essential to right-size your contact centre so that you can pick up the phone quickly, but also to provide a relevant automated response with a voice that is adapted to the use case and to your brand image. Voxygen provides you with the advice and the voice for this essential choice. ### Improve pick-up rate Use text-to-speech on your Call Centre to generate automated voice responses to frequently asked customer questions, freeing up time for customer service agents for more complex, high added-value tasks. You'll avoid putting your customers on hold by providing them with an immediate first-level response, thereby improving customer satisfaction and the pick-up rate. ### Customise\_the\_customer\_experience With an IVR or a natural language voicebot equipped with a high-performance, tailored digital voice, you can provide personalised voice responses. The system will retrieve the necessary information from your customer information system to provide a tailored response in real time, thereby improving the customer experience. By opting for an intelligent virtual assistant, you can boost the performance of your customer service and reduce the number of calls that need to be answered by an agent. Voxygen’s advantages ## Expert advice on the right choice of voices ![Nuage_rose-Feb-29-2024-05-06-46-3690-PM](https://www.voxygen.fr/hs-fs/hubfs/Nuage_rose-Feb-29-2024-05-06-46-3690-PM.png?width=51&height=33&name=Nuage_rose-Feb-29-2024-05-06-46-3690-PM.png) #### Expertise and advice Voxygen is your voice partner. Choosing the right voice for a specific use case, whether it's a catalogue voice or a personalised voice, is essential for an optimal user experience. That's why our expertise in text-to-speech and our in-depth knowledge of our voices are at your service. Our project managers, voice experts and technical experts will support and advise you at every stage of the project. ![Nuage_violet-Feb-29-2024-03-51-12-3433-PM](https://www.voxygen.fr/hs-fs/hubfs/Nuage_violet-Feb-29-2024-03-51-12-3433-PM.png?width=51&height=33&name=Nuage_violet-Feb-29-2024-03-51-12-3433-PM.png) #### Advanced customisation The voice identity of a large company is essential to customer loyalty, which is why we offer the creation of a personalised digital voice that reflects your brand identity. From the choice of voice and its expressiveness to the creation of lexicons, we adapt our solutions to ensure a top-of-the-range voice experience that faithfully reflects your values and helps achieve your objectives. ![Nuage_bleu-Feb-29-2024-03-52-23-5042-PM](https://www.voxygen.fr/hs-fs/hubfs/Nuage_bleu-Feb-29-2024-03-52-23-5042-PM.png?width=51&height=33&name=Nuage_bleu-Feb-29-2024-03-52-23-5042-PM.png) #### Easy integration We make integrating our solutions as easy as possible. With standardised APIs and user-friendly interfaces, our technology integrates easily with your existing platforms and applications. You can deploy text-to-speech in your system quickly and efficiently, adding a new dimension to your customer communications and interactions. ![Logo_SNCF_2011.svg-2](https://www.voxygen.fr/hs-fs/hubfs/Logo_SNCF_2011.svg-2.png?width=1024&height=539&name=Logo_SNCF_2011.svg-2.png) The French railway company [Read success story](https://www.voxygen.fr/blog-voxygen/sncf?hsLang=en) « The Voxygen Studio interface is practical and easy to use. It fully meets my needs in terms of customisation and flexibility for creating my messages. » ![SNCF_Jean-Phillipe CHANTECAILLE](https://www.voxygen.fr/hs-fs/hubfs/Capture%20d%E2%80%99%C3%A9cran%202023-11-17%20%C3%A0%2014.54.35.png?width=309&height=337&name=Capture%20d%E2%80%99%C3%A9cran%202023-11-17%20%C3%A0%2014.54.35.png) **Jean Philippe CHANTECAILLE** Audio Announcements Project Manager Brand Identity and Design ![Logo_MAAF_2007.svg](https://www.voxygen.fr/hs-fs/hubfs/Logo_MAAF_2007.svg.png?width=2560&height=1981&name=Logo_MAAF_2007.svg.png) Combining digital and natural voice [Read success story](https://www.voxygen.fr/blog-voxygen/maaf?hsLang=en) "We successfully entrusted Voxygen with the creation of the digital voice of our regular speaker, for automated use." **Elsa Sibileau-Verdon** Marketing & Communication Brand and Media ![Logo_SNCF_2011.svg-2](https://www.voxygen.fr/hs-fs/hubfs/Logo_SNCF_2011.svg-2.png?width=1024&height=539&name=Logo_SNCF_2011.svg-2.png) ![Logo_MAAF_2007.svg](https://www.voxygen.fr/hs-fs/hubfs/Logo_MAAF_2007.svg.png?width=2560&height=1981&name=Logo_MAAF_2007.svg.png) ![Logo_SNCF_2011.svg-2](https://www.voxygen.fr/hs-fs/hubfs/Logo_SNCF_2011.svg-2.png?width=1024&height=539&name=Logo_SNCF_2011.svg-2.png) ![Logo_MAAF_2007.svg](https://www.voxygen.fr/hs-fs/hubfs/Logo_MAAF_2007.svg.png?width=2560&height=1981&name=Logo_MAAF_2007.svg.png) ![Logo_SNCF_2011.svg-2](https://www.voxygen.fr/hs-fs/hubfs/Logo_SNCF_2011.svg-2.png?width=1024&height=539&name=Logo_SNCF_2011.svg-2.png) ![Logo_MAAF_2007.svg](https://www.voxygen.fr/hs-fs/hubfs/Logo_MAAF_2007.svg.png?width=2560&height=1981&name=Logo_MAAF_2007.svg.png) ![Logo_SNCF_2011.svg-2](https://www.voxygen.fr/hs-fs/hubfs/Logo_SNCF_2011.svg-2.png?width=1024&height=539&name=Logo_SNCF_2011.svg-2.png) ![Logo_MAAF_2007.svg](https://www.voxygen.fr/hs-fs/hubfs/Logo_MAAF_2007.svg.png?width=2560&height=1981&name=Logo_MAAF_2007.svg.png) Our solutions ## Solutions tailored to your needs #### Cloud - TTS API #### Server - TTS on-premises #### Studio - TTS SaaS #### Customised voice #### **Using speech synthesis in SaaS mode** By accessing Voxygen's TTS in SaaS mode, no need for integration. Simply make your customer applications speak, by sending your requests via our API, for fluid voice communications in real time. [Read more](https://www.voxygen.fr/voxygen-tts-cloud?hsLang=en) ![Cloud_TTS API](https://www.voxygen.fr/hs-fs/hubfs/Depositphotos_636873454_XL%20Moyenne.jpeg?width=640&height=366&name=Depositphotos_636873454_XL%20Moyenne.jpeg) #### **Host your text-to-speech solution** Deploy your text-to-speech solution on site for autonomous, automated interaction management and total control over data confidentiality. Voxygen Server provides MRCP and HTTPS interfaces to cover your various use cases (telephony, web, etc.). Our solution is easy to integrate and highly scalable to adapt to the volume of your projects. [Read more](https://www.voxygen.fr/voxygen-tts-server?hsLang=en) ![Server_TTS on-premises](https://www.voxygen.fr/hs-fs/hubfs/Depositphotos_406010274_S.jpg?width=1000&height=733&name=Depositphotos_406010274_S.jpg) #### **A user interface for creating audio messages** Give free rein to your creativity by producing voice content tailored to your use cases. Our rich, user-friendly interface gives you total control over your audio messages: you can adapt pronunciation, voice characteristics, speed and intonation of the message as you wish. [Read more](https://www.voxygen.fr/voxygen-studio?hsLang=en) ![Studio_TTS SaaS](https://www.voxygen.fr/hs-fs/hubfs/Depositphotos_190344854_S.jpg?width=999&height=682&name=Depositphotos_190344854_S.jpg) #### **Customised voice** Give yourself a unique synthesised voice that reflects your values and can be deployed on all your voice services. Voxygen will support you throughout the voice creation project, from defining your requirements to choosing the voice talent and fine-tuning the voice to suit your various use cases. [Read more](https://www.voxygen.fr/voix-personnalisee?hsLang=en) ![Customised_voice](https://www.voxygen.fr/hs-fs/hubfs/Depositphotos_275847466_L%20Moyenne.jpeg?width=640&height=345&name=Depositphotos_275847466_L%20Moyenne.jpeg) Voxygen's Blog ## Latest news from Voxygen [See more articles](https://www.voxygen.fr/blog-voxygen/tag/blog?hsLang=en) [![post image](https://www.voxygen.fr/hs-fs/hubfs/9-Pictogrammes_portraits_web/Femme_regarde_son_t%C3%A9l%C3%A9phone_en_souriant_avec_casque_picto_fond_vert_d%C3%A9grad%C3%A9.png?width=380&height=260&name=Femme_regarde_son_t%C3%A9l%C3%A9phone_en_souriant_avec_casque_picto_fond_vert_d%C3%A9grad%C3%A9.png) Blog TTS : an asset for digital accessibility "Digital accessibility is now a major issue, particularly in light of an ageing population and increasingly diverse uses." Read article](https://www.voxygen.fr/en/blog-voxygen/tts-an-asset-for-digital-accessibility?hsLang=en) [![post image](https://www.voxygen.fr/hs-fs/hubfs/m-a-2-1.jpg?width=380&height=260&name=m-a-2-1.jpg) Blog Control, security, compliance: the advantages of sovereign technology "Technological sovereignty is now a strategic issue for many companies and institutions." Read article](https://www.voxygen.fr/en/blog-voxygen/technology-voice-and-sovereignty-the-strategic-role-of-voxygen-in-the-french-ecosystem?hsLang=en) [![post image](https://www.voxygen.fr/hs-fs/hubfs/m-1.jpg?width=380&height=260&name=m-1.jpg) Blog TTS, an asset for banking and insurance customer relations "TTS has become a real lever for customer relations in the banking and insurance sectors." Read article](https://www.voxygen.fr/en/blog-voxygen/synthese-vocale-banque?hsLang=en) ## Convert text into speech instantly! Discover our cutting-edge TTS solution, perfectly tailored to your needs and easy to integrate Reliable Customisable Scalable [Listen!](https://www.voxygen.fr/en/home?hsLang=en) ![Man_smiling_on_the_telephone_picto](https://www.voxygen.fr/hs-fs/hubfs/Design_sans_titre__7_-removebg-preview.png?width=500&height=500&name=Design_sans_titre__7_-removebg-preview.png) ![Voxygen_logo_w_cmyk](https://www.voxygen.fr/hubfs/Voxygen_logo_w_cmyk.svg) Professional Speech Synthesis [Contact us](https://www.voxygen.fr/en/contact-form?hsLang=en) Your industry [Banking & Insurance](https://www.voxygen.fr/banque-assurance?hsLang=en) [Utilities](https://www.voxygen.fr/distribution-d%C3%A9nergie?hsLang=en) [Transport](https://www.voxygen.fr/transport?hsLang=en) [Conversational AI](https://www.voxygen.fr/ia-conversationnelle?hsLang=en) [Telecommunications](https://www.voxygen.fr/telecoms?hsLang=en) [Other industries](https://www.voxygen.fr/autres-secteurs?hsLang=en) Our solutions [Cloud - TTS API](https://www.voxygen.fr/voxygen-tts-cloud?hsLang=en) [Server - TTS on-premises](https://www.voxygen.fr/voxygen-tts-server?hsLang=en) [Studio - TTS SaaS](https://www.voxygen.fr/voxygen-studio?hsLang=en) [Device - TTS offline](https://www.voxygen.fr/voxygen-tts-device?hsLang=en) [Customised voice](https://www.voxygen.fr/voix-personnalisee?hsLang=en) [About us](https://www.voxygen.fr/en/about-us?hsLang=en) [Contact](https://www.voxygen.fr/en/contact-form?hsLang=en) © Voxygen [Legal](https://www.voxygen.fr/mentions-legales?hsLang=en) [Privacy Policy](https://www.voxygen.fr/usage-et-rgpd?hsLang=en) [Cookies](https://www.voxygen.fr/usage-et-rgpd?hsLang=en) [![174857](https://www.voxygen.fr/hs-fs/hubfs/174857.png?width=256&height=256&name=174857.png)](https://fr.linkedin.com/company/voxygen-sas)