In a Banking-Insurance sector undergoing rapid digital transformation, customers are gradually abandoning physical branches in favor of digital channels, forcing players to adopt technologies capable of maintaining a fluid, human customer experience at a distance. With its expressive, natural voices, Voxygen supports banks and insurance companies in this transformation, enabling them to offer engaging, personalized voice interactions.

 ✨Improving the customer experience

In this environment of widespread remote exchange, customers demand fluid, accessible interaction with their bank or insurer, at any time and across all channels, via an intuitive interface.

However, in this context, traditional IVRs (interactive voice servers) often suffer from a lack of flexibility, making them frustrating for customers to use. Indeed, these servers are often designed to make customers wait and redirect them to agents or services, without providing an immediate response to a problem. Their rigidity translates into long waiting times and complex user paths, where each request requires navigating through a succession of menus before accessing the information sought. This navigation can quickly become tedious, especially when the options proposed do not correspond precisely to the user's needs.

What's more, the use of impersonal, static pre-recorded messages reinforces the mechanical, uninvolving nature of the interaction. Unlike a natural conversation, these systems impose a strict framework where the customer must adapt to the constraints of the IVR, rather than the other way around. This rigid approach creates a feeling of inaccessibility and discomfort, increasing user frustration. Finally, the lack of adaptability of traditional IVRs is an obstacle to improving the customer experience. Their lack of personalization and inability to handle complex requests annoys many users, who may perceive these tools as an obstacle rather than a genuine service. In the age of AI these solutions are now considered obsolete and even contribute to degrading the customer experience.

With the advent of AI, new solutions such as intelligent voicebots incorporating synthesized voices, capable of delivering personalized information, offer a fluid and efficient alternative, reducing the irritants associated with conventional systems. At this stage of the digital transformation, voice interaction is booming with the multiplication of conversational agents, assistants and voice robots. Thanks to AI, natural language processing has reached an unprecedented level of reliability, and voice has found its rightful place as the new user interface. That's why, unlike traditional IVRs, voicebots, which are richer, more natural, more intuitive and more efficient, offer an enhanced user experience by enabling fluid, personalized and efficient interactions, thus improving customer satisfaction. Natural language voicebots enable users to express themselves in natural sentences, not just by repeating a prescribed word. What's more, next-generation voicebots don't just provide fixed answers, but generate personalized responses - for example, a bank balance, a name, a date.

Thanks to generative AI, these can go even further, offering customized answers. For example, in addition to consulting his bank balance, a customer can also receive an estimate of his usual monthly expenses, as well as a reminder of upcoming due dates, or hear an estimate of the cost of insurance for his future apartment. For the vocalization of personalized information, real-time text-to-speech is a must. It's impossible to rely on pre-recorded messages when the system adapts its response to the request. Fortunately, today's high-performance text-to-speech technologies deliver the expected responses without latency.

Voicebots thus ensure that customer service is available around the clock, 24 hours a day, 7 days a week. Thanks to voicebots equipped with ultra-natural synthesized voices developed by Voxygen, customers can obtain essential personalized information by voice, at any time and in complete autonomy. This instant availability enhances the user experience by providing fast, seamless access to services, with no time constraints or waiting times. What's more, unlike pre-recorded messages, Voxygen's text-to-speech technology ensures voice consistency, which is essential for voicebots. Indeed, with voice synthesis, the voice is always the same, whether for recurring messages, emergency messages or personalized messages. With its unique expertise in the creation of customized voice synthesis, Voxygen enables brands to install a genuine, recognizable and memorable voice identity. This consistency of voice helps reinforce the relationship of trust with users, and plays an active part in building loyalty.

TTS is an essential tool for optimizing customer interactions. By eliminating the need for keystrokes and complex navigation paths, it provides direct, instant access to information, saving users precious time. The natural, expressive and customizable synthesized voices developed by Voxygen ensure fluid, clear and consistent communication across all channels. By adopting Voxygen's voice solutions, companies not only improve their quality of service, but also boost customer satisfaction and loyalty by reducing the irritants associated with traditional systems.

⚡ Strengthening brand image

Companies in the Banking-Insurance sector benefit from Voxygen's high-quality standard voices, easy to deploy across all channels (branches, IVR, virtual assistants, mobile applications). They also have the option of designing a customized synthesized voice, designed to fully reflect their brand's identity, values and relational tone.

In a context where voice interaction and conversational assistants are on the rise, voice is becoming a strategic lever in its own right. Voxygen helps companies to create a strong voice identity, the equivalent of a sound logo, which promotes immediate brand recognition. Thanks to our AI-based voice synthesis technology, this unique voice can be deployed consistently across all touchpoints, ensuring a fluid and engaging user experience.

Having an exclusive voice developed by Voxygen means offering customers a voice experience that is both memorable and emotionally engaging. This is a major advantage in a sector like Banking and Insurance, where trust and proximity are essential. By integrating voice into their communication and customer relations strategy, companies reinforce their innovative image while asserting their identity in an authentic, modern way.

🎧 Contact center optimization

TTS plays a central role in improving contact center efficiency, by automating tasks and optimizing resource management. Its integration into voicebots brings benefits for companies, employees and customers alike.

On the one hand, it considerably simplifies the work of advisors by taking care of simple, recurring requests, which are often repetitive tasks. They can then concentrate on higher value-added missions, such as personalized customer support, thus boosting their commitment and job satisfaction.

In addition, by optimizing task organization, it improves team efficiency and boosts productivity, resulting in greater profitability for the company.

TTS also ensures continuous accessibility to customer service, 24/7. Thanks to voicebots equipped with Voxygen voice technology, customers have instant access to essential information, without waiting.

Expressive voices developed by Voxygen offer businesses an engaging, consistent and always available voice experience. Based on 100% French and sovereign technology, Voxygen guarantees high-quality, natural and secure voices for smooth interaction at all times. By facilitating the processing of simple requests, they improve the efficiency of customer service while enabling advisors to concentrate on the most strategic exchanges. With Voxygen, text-to-speech becomes a real performance lever, serving brands, employees and customers alike.

🔊 Automating customer information

Today, text-to-speech is a real strategic lever for automating and distributing critical messages quickly, efficiently and inclusively. At a time when the immediacy of information is crucial, technological advances now enable companies to send automated voice messages, offering a new way of communicating directly with their customers or users. This is what Voxygen offers, an innovative solution that is transforming customer relations in the banking and insurance sectors.

Voxygen's voice push is particularly useful in sectors where responsiveness is essential, such as banking and insurance. For example, for financial institutions, voice alerts in the event of fraud or suspicious transactions capture customers' attention more effectively than an SMS or email, enabling immediate interaction. In the insurance field, after a natural disaster, a voice message can guide policyholders on the steps to take and the status of their file, improving emergency management.

TTS represents a major asset for corporate communications and marketing, particularly in the banking and insurance sectors. When launching a new banking service or insurance product, it becomes crucial to let your customers know how this offer will transform their experience. Thanks to Voxygen's technology, you can not only convey this information in a clear and engaging way, but also personalize each voice message. This personalized information can be used in marketing campaigns. Imagine being able to address the customer directly by their first name and explain, in a simple and straightforward way, how this new offer surpasses the one they currently use.

For banks and insurance companies, voice synthesis is a powerful marketing and loyalty-building tool.

🔒 Choosing a supplier to protect your data

In the banking and insurance sectors, where sensitive data is processed on a daily basis, security is essential. Opting for a supplier that respects strict data protection standards is crucial to ensuring cybersecurity and regulatory compliance.

By choosing Voxygen, you benefit from solutions that comply with the General Data Protection Regulation (GDPR). This framework imposes stringent requirements on the management of personal information, ensuring enhanced protection of your customers' data.

In all its SaaS solutions, Voxygen limits data retention to what is strictly necessary. In particular, vocalized information is not stored, which limits access to this data.

With Voxygen, you also have the option of choosing our on-premise solutions, which you can host in your own infrastructure or in that of your integrator. By opting for this option, you have complete control over your deployments, and can therefore guarantee your customers the security of their data.

Customer confidence is largely based on the security of their data, so it's essential to work with reliable partners who comply with European regulations. Choosing a service provider that complies with these requirements is an additional guarantee for protecting sensitive information and preserving the company's reputation.

🚀 Improving the customer experience with Voxygen

Speech synthesis is much more than an automation tool. It enables companies in the banking and insurance sectors to enhance the customer experience, optimize operational efficiency and differentiate themselves through increased personalization. Adopting this technology means choosing innovation to stay competitive.

Don't wait any longer. Contact us now! 📞