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Banking & Insurance

Give voice to your brand image. A top-of-the-range automated customer service deserves a differentiating and professional voice.

Banque

Use cases

Online banking services

Online insurance

Customised voice notifications

IVR and brand voice

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A voicebot to assist your customers

Set up a secure voice assistant to enable customers to carry out transactions or obtain information about their accounts automatically. By exploiting all the data available in your customer information system, you can provide a contextualised, personalised, tailored response using voice synthesis in real time. You'll boost the performance of your customer service and reduce the number of calls that need to be answered by an agent.

A conversational agent to speed up file opening

Certain tasks can be automated, freeing up advisers' time for complex, high value-added interactions. Thanks to your virtual assistant with a clear, reassuring voice, your policyholders will be able to request the opening of a new policy, declare a claim or check the progress of a file.

Convincing automated voice alerts

Proactively communicate safety alerts, emergency information and specific offers to your customers using personalised, easy-to-understand voice messages. Voxygen provides you with a range of voices and advises you on the choice of the most suitable digital voice.

Limit your hang-up rates

Give your IVR a professional brand voice to keep your customers on the line until the end of the journey. The voice that greets your customers, informs them and directs them before they are eventually put in touch with an advisor must be highly qualitative, personalised and reflect your identity. You will increase customer satisfaction while preserving your brand image.

Voxygen's advantages

Successful projects in the Banking-Insurance sector

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Expertise and advice

Our technological expertise is our driving force. Our project managers, voice experts and technical experts support you at every stage of the project. Numerous references in the Banking-Insurance sector have chosen Voxygen as their voice synthesis solution and for the creation of their branded digital voice because our voices offer exceptional tone quality and perfect fluidity.

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Advanced customisation

The voice identity of a bank or insurance company is essential for building customer loyalty. That's why we offer the creation of a personalised digital voice that reflects your brand identity. From the choice of voice and its expressiveness to the creation of lexicons, we adapt our solutions to ensure a top-of-the-range voice experience that faithfully reflects your values and helps you achieve your objectives.

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Easy integration

We make integrating our solutions as easy as possible. With standardised APIs and user-friendly interfaces, our technology integrates easily with your existing platforms and applications. You can deploy text-to-speech in your system quickly and efficiently, adding a new dimension to your customer communications and interactions.

Brand voice creation for BNP Paribas

Read success story

"Having a brand voice reassures customers; when they call, they know they've come to the right place"

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Marie Marquet

Contact Administrator - Deployment Organiser 

« The collaboration with Voxygen during this voice creation project was efficient, constructive and friendly »

Elsa Sibileau-Verdon

Marketing & Communication

Brand and Media

« The Voxygen Studio interface is practical and easy to use. It fully meets my needs in terms of customisation and flexibility »

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Jean Philippe CHANTECAILLE

Audio Announcements Project Manager

Brand Identity and Design

Solutions

Solutions tailored to your needs

Cloud

Server

Studio

Customised voice

Device

Using speech synthesis in SaaS mode

By accessing Voxygen's TTS in SaaS mode, no need for integration. Simply make your customer applications speak, by sending your requests via our API, for fluid voice communications in real time.

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Host your text-to-speech solution

Deploy your text-to-speech solution on site for autonomous, automated interaction management and total control over data confidentiality. Voxygen Server provides MRCP and HTTPS interfaces to cover your various use cases (telephony, web, etc.). Our solution is easy to integrate and highly scalable to adapt to the volume of your projects.

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A user interface for creating audio messages

Give free rein to your creativity by producing voice content tailored to your use cases. Our rich, user-friendly interface gives you total control over your audio messages: you can adapt pronunciation, voice characteristics, speed and intonation of the message as you wish.

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A voice that reflects your brand identity

Give yourself a unique synthesised voice that reflects your values and can be deployed on all your voice services. Voxygen will support you throughout the voice creation project, from defining your requirements to choosing the voice talent and fine-tuning the voice to suit your various use cases.

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On-board speech synthesis for offline use

Give voice to your embedded applications: vehicles, household robots, home automation systems.

Voxygen Device enables offline use that adapts to your hardware constraints: integration environment, memory capacity, CPU performance.

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Convert text into speech instantly!

Discover our cutting-edge TTS solution, perfectly tailored to your needs and easy to integrate.

Customisable

Reliable

Scalable

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