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IT - Omnichannel platforms

The best european real-time TTS technology for Omnichannel

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Use cases

Deployment of an IVR or callbot

Voice synthesis versus recorded messages

Deploying a voicebot in natural language

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A trusted tts for your IVR or callbot

The IT Department must choose the technical solution when upgrading or implementing the IVR. Speech synthesis is an essential technological component in this choice, even if it is generally considered to be secondary because it is at the end of the chain. Choosing Voxygen's TTS means choosing a technologically reliable solution that has been tried and tested in recognised industrial deployments, while focusing on the quality of the voice synthesis.

Natural-voice quality synthesised messages

Even if your IVR only includes static messages for the moment, we recommend that you create these messages using text-to-speech. We offer you simple tools that allow you to create, modify and listen to your messages before downloading them for delivery on the voice path. You'll be autonomous and ultra-responsive, with a choice of top-of-the-range voices and languages. You'll also be ready to react and able to harmonise the voices on your voice paths the day you want to switch to personalised dynamic content for your customers.

Real-time voice synthesis

If you want to set up a natural language voicebot, Voxygen is your Text-To-Speech partner right from the start of the project. Voxygen is known and recognised by the leading providers of voicebot solutions. Ask for the voice to be carried by Voxygen to ensure the voice quality of your assistant. A virtual assistant with a suitable, pleasant and fluid voice avoids any negative feelings from the user during the dialogue. We recommend that you choose voice synthesis right from the start of the project so as not to be bogged down by time at the end of integration.

Étapes

The steps involved in implementing your Voxygen text-to-speech solution

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Analysis of constraints - prerequisites

A thorough understanding of the scope of your operations and your key existing technical partners: technical environment, telephone partners, volumes to be processed, data sensitivity, languages, etc.

Testing / integrating the solution

Voxygen offers SDKs and test access to test integration into the infrastructure. The necessary assistance is provided by our support team.

POC

The solution can initially be tested on a limited scope during a POC phase lasting a few months, before the deployment phase. This will enable any adjustments required (number of queries to be processed, voice perception and specific reading requirements) to be fed back.

Adjustment - Setting

Following the POC phase, the solution will be adapted to meet requirements in terms of volume and customisation: scalability in terms of volume of requests (minutes or TTS ports) and in terms of voice parameters, via SSML and via lexicons.

Deployment

Once the POC and adjustments have been made, Voxygen delivers the final packages adapted to your needs and deployable on your infrastructure. Voxygen remains at your side to adapt volumes or develop voices throughout the run phase of your project.

Voxygen’s advantages

Compatibility, easy integration and support

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Compatibility

Voxygen's omnichannel text-to-speech solutions are compatible with all market standards, in particular telephony platforms. Voxygen's skills are recognised and its technology supported by the leading integrators of IVR solutions, callbots and voicebots.

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Easy integration

We make integrating our solutions as easy as possible. With standardised APIs and user-friendly interfaces, our technology integrates easily with your existing platforms and applications. You can deploy text-to-speech in your system quickly and efficiently, adding a new dimension to your customer communications and interactions.

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Technological Expertise

Voxygen is your voice partner. Choosing the right voice for a specific use case, whether it's a catalogue voice or a personalised voice, is essential for an optimal user experience. That's why our expertise in text-to-speech and our in-depth knowledge of our voices are at your service. Our project managers, voice experts and technical experts will support and advise you at every stage of the project.

Our solutions

Solutions tailored to your needs

Cloud

Server

Studio

Customised voice

Using speech synthesis in SaaS mode

By accessing Voxygen's TTS in SaaS mode, no need for integration. Simply make your customer applications speak, by sending your requests via our API, for fluid voice communications in real time.

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Host your text-to-speech solution

Deploy your text-to-speech solution on site for autonomous, automated interaction management and total control over data confidentiality. Voxygen Server provides MRCP and HTTPS interfaces to cover your various use cases (telephony, web, etc.). Our solution is easy to integrate and highly scalable to adapt to the volume of your projects.

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A user interface for creating audio messages

Give free rein to your creativity by producing voice content tailored to your use cases. Our rich, user-friendly interface gives you total control over your audio messages: you can adapt pronunciation, voice characteristics, speed and intonation of the message as you wish.

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A voice that reflects your brand identity

Give yourself a unique synthesised voice that reflects your values and can be deployed on all your voice services. Voxygen will support you throughout the voice creation project, from defining your requirements to choosing the voice talent and fine-tuning the voice to suit your various use cases.

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Convert text into speech instantly!

Discover our cutting-edge TTS solution, perfectly tailored to your needs and easy to integrate

Customisable

Reliable

Scalable

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